ConfiDental Care Patient Journey

We hope that you and your family have been safe and healthy, granted that this year has not started well!

We wish to inform you that as dentistry is an essential medical service, we remain open to provide dental care during the lockdown period.

To keep you safe we will continue to implement social distancing measures and use appropriate PPE to protect everyone in the Dental Surgery.

We request that all our patients continue to wear a mask when attending.

Having healthy teeth and gums is even more important now, as good oral health is essential in helping you maintain your overall general health and well-being; it is also important that children grow up with a positive attitude towards their dental visits and thus are monitored regularly.

We are delighted to inform you that we are now accepting bookings for children as well.

Please note – If you are shielding/clinically vulnerable and have a dental problem we can arrange a telephone call by the dentist.

Please call reception to schedule a call: 020 8289 3388.

There are a number of important changes to the way in which we must ensure dental care is provided safely. As part of social distancing measures, we will communicate via email as much as possible.

Please read the important changes to the way we will operate below.

1. Screening prior to appointments

Before your appointment, we will need an email address to send you a ‘pre-appointment pack’ containing important information that will then be verbally checked on the day of your appointment. This can also be downloaded as a Word or PDF document.

Once received, we will contact you to arrange an appropriate appointment; a pre-payment of £25 will be requested; please note this payment will be refunded or used towards your treatment cost when you attend.

If you have any difficulty completing the form, please call reception who will advise you.

Demand will be high for treatment where enhanced protection measures are in place in order to deliver safe dental care for all our patients; we must place greater emphasis on timely communication of any cancellations.

2. Restricted Access by Appointment Only

In order to maintain social distancing, appointments can only be made via the phone or email on info@confidentalcare.co.uk. You can only attend the practice if you have an appointment and waiting areas will be restricted.  We ask that you arrive a few minutes before your appointment and attend alone if possible (a single carer or guardian permitted). Please also ensure you are “travelling light” and avoid shopping bags, extra baggage etc.

Please make yourself ‘comfortable’ before you arrive, as patient access to toilets will be limited to emergencies only.

3. Once you enter the Practice you will be asked to sanitize your hands and have a temperature check. If your temperature is unduly elevated, you will be asked to rebook or referred for onward care.

4.   Covid Safety Tariff (PPE) – £25

You’ll likely notice an increased level of PPE our clinicians and nursing staff are using.

To offer the highest levels of protection, please note that enhanced protective measures are required and will attract a separate fee of £25 per appointment for all private treatments.

5.  Perspex safety screens

At Reception we have installed safety screens, we’re still friends behind them!

6. Remote booking & payment

In order to limit the numbers of people in the Reception Area, we ask that all payments be made in advance over the phone where possible. Transparency is important and we will always issue a treatment plan as normal.

7.  Additional measures

We pride ourselves on meticulous levels of infection control and prevention and will endeavour to ensure your Practice environment is squeaky clean for your protection. As part of this process non-clinical areas will be regularly cleaned with anti-viral surface wipes.

We would like to thank you for your patience, understanding and supporting our practice during this exceptionally challenging time for us all. We value your trust and loyalty and look forward to seeing you soon.

We are here for you.

The ConfiDental Care Team.